Troubleshooting

Find your symptom, check the likely cause, and follow the fix.

Network issue, or the site/runtime files are blocked.

Check your connection, disable a blocking extension, or try another network/browser.

First-load decompression is heavy, or assets failed to download.

Wait a few seconds; if it stays stuck, clear cache from the launcher and reload.

WebGL did not initialize, or the runtime crashed during boot.

Confirm WebGL on the Play page, update your browser/GPU drivers, then retry.

Render distance too high, other heavy tabs, or a weak device.

Lower render distance, disable shaders, and close other tabs.

Wrong WSS address, server offline, version mismatch, or insecure ws:// on an https page.

Double-check the address (use wss://), confirm the server is up and 1.8-compatible.

The game canvas does not have focus, or pointer lock was denied.

Click into the game once, then allow pointer lock when prompted.

Touch mode needs a recent browser; small portrait screens are cramped.

Use the latest mobile browser and rotate to landscape.

How to clear the browser cache

1
Try the launcher first
Use “Clear cache” in the launcher top bar — it keeps your saved worlds.
2
Hard reload
Reload the page bypassing cache (Shift/Cmd reload).
3
Site data (last resort)
Clearing site data resets everything but deletes saved worlds — export first.